Producr is committed to making sure our customers have a world class experience and are fully satisfied with their service. For that reason, we have created a refund policy that enables customers to purchase our service with the option to have your money refunded if you are not satisfied.
Producr uses PayPal as our main method of payment processing. PayPal is the worlds leading online payment platform. We do not receive any of your personal information or billing information. You can view PayPal’s policies here: https://www.paypal.com/us/webapps/mpp/ua/legalhub-full
Upon purchasing our service a 25% payment will be required before work can commence.
Once the initial service has been delivered to the customer they will have the option to make changes to the delivered work, complete the project by paying the remaining 75% of the payment and receive the completed project including all associated files and own the full copyright or cancel the project and receive a refund of their initial payment.
In the situation that the customer is not satisfied with the initial delivery they will be entitled to a full refund.
If the customer chooses to make any changes to the service provided or indicates that they would like to complete the project after receiving their initial delivery their payment will not be refundable. This refund guarantee applies when customer is not satisfied with the initial delivery and would like to cancel the project.
Refunds for Upgraded or Premium Services
In the case that a customer requests an upgrade for their service such as the additional of vocals or the acquisition of any asset that comes at an extra expense that cannot be recouped by Producr, this amount will not be refundable.
This cost will be clearly indicated by the producer and in the billing information before the customer pays for this service.
Refunds for Incomplete Work
In the extremely rare case that payment has been made and a project has commenced but Producr is not able to complete the service, a full refund will be available.
Producr reserves the right to a reasonable amount of time before this cancellation can be made and the period between revisions on the work done.
Our customer service team will be available via email and online chat. The average response time is within 12-24 hours and they will provide updates about all orders.
If you have any questions about this Refund Policy, please contact us:
By email: firstname.lastname@example.org
By visiting this page on our website: www.producr.com