Producr is committed to making sure our customers have a world class experience and are fully satisfied with their service. For that reason, we have created a refund policy that enables customers to purchase our service with the option to have your money refunded if you are not satisfied.
Producr uses PayPal as our main method of payment processing. PayPal is the worlds leading online payment platform. We do not receive any of your personal information or billing information. You can view PayPal’s policies here: https://www.paypal.com/us/webapps/mpp/ua/legalhub-full
Refunds for Instant Purchase Ghost Productions
Ghost productions purchased from Producr.com are not refundable. Due to the intellectual property being transferred digitally and the lack of ability to confirm deletion of files, we do not refund tracks under any circumstances.
Exceptions to this will be in circumstances that the buyer confirms that there is a fatal problem with the files that results in the music being unusable. Also, if the circumstance arises that the track has been sold illegally by means of the author not being aware of its sale or if it has been sold on another website.
Refunds for Project Files
Project files can be added as an extra purchase to the ghost production. These files are also not refundable as they contain a large amount of intellectual property which is transferred digitally and is not recoupable. We do not ensure that the files will work with your system as each project file contains different files intended for individual DAW software and the VST compatibility may be an issue for some peoples systems.
Please ensure that you check before hand to see that the DAW is compatible with your DAW and ensure you have up to date VST plugins.
Money-Back Guarantee (Custom Ghost Production Service)
Upon purchasing our service a 25% payment will be required before work can commence.
Once the initial service has been delivered to the customer they will have the option to make changes to the delivered work, complete the project by paying the remaining 75% of the payment and receive the completed project including all associated files and own the full copyright or cancel the project and receive a refund of their initial payment.
In the situation that the customer is not satisfied with the initial delivery they will be entitled to a full refund.
If the customer chooses to make any changes to the service provided or indicates that they would like to complete the project after receiving their initial delivery their payment will not be refundable. This refund guarantee applies when customer is not satisfied with the initial delivery and would like to cancel the project.
Refunds for Upgraded or Premium Services (Including custom vocal production service)
In the case that a customer requests an upgrade for their service such as the additional of vocals or the acquisition of any asset that comes at an extra expense that cannot be recouped by Producr, this amount will not be refundable.
This cost will be clearly indicated by the producer and in the billing information before the customer pays for this service.
Refunds for Incomplete Work
In the extremely rare case that payment has been made and a project has commenced but Producr is not able to complete the service, a full refund will be available.
Producr reserves the right to a reasonable amount of time before this cancellation can be made and the period between revisions on the work done.
Our customer service team will be available via email and online chat. The average response time is within 12-24 hours and they will provide updates about all orders.
If you have any questions about this Refund Policy, please contact us:
By email: firstname.lastname@example.org
By visiting this page on our website: www.producr.com